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The iPhone 5c puts all of the features of the iPhone 5 into a completely new design colorful unibody shell that feels great in your hand. It features 4G LTE data, high resolution 4-inch display, Siri voice assistant, AirPlay media streaming, 8-megapixel main camera plus 1.2MP HD front camera. This iPhone 5c is also equipped with 16 GB storage, WiFi, Bluetooth compatibility, multi-format music player, and quadband GSM and WCDMA modes for international use. TROUBLESHOOTOING STEPS: - Go to settings - General - Reset - Erase All Content and Settings