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Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People
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About Leading The Unleadable: How To Manage
Product Description Difficult employees are by far the worst part of a manager’s job. Control freaks. Narcissists. Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need to be dealt with, and you are the unlucky one with that job description. But every manager has to deal with these people. What separates the great managers is their ability to turn them into productive team players.Leading the Unleadable turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. And it begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager resets to that fundamental principle, the potential for change can reveal itself in even the most hopeless situations. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book explains how to:• Master the necessary mindset• Explain the problem calmly in a short feedback session• Get a commitment to change, then follow up• Coach others to replicate the process• Develop the situational awareness required to spot future trouble before it hits Are you a great manager? Of course you believe you are. So don’t just put up with your difficult employees. Anyone can do that. Turn them into the tremendous team players everyone wants them to be! Review "It’s a logical organizational design and learning approach, supported by a few realistic case studies and some very practical advice...Positive, and enough for new and seasoned managers to use as a guide to the divas around us." --Booklist "His system will give leaders at all levels the skills and confidence to give a group the freedom they need to be creative and productive without letting them wreak havoc with the team’s agenda." --Retailing Insight "[Willett] urges you to appreciate the diversity of every leaf…mavericks, cynics and divas aren’t out to sink you; they just see another path to improving the organization." –Globe and Mail “…makes a compelling argument to set the bar higher and accept the call to exceptional leadership….provides useful practical guidance and is an important addition to the reference collection of project managers seeking to achieve their full leadership potential.” —PM World Journal “…how to become an exceptional leader who can manage any¬one in any situation…an easy-to-read book on a complex subject.” —BizEd “Presents a framework, approach, and recommendations for transforming the troublesome to the tremendous.” – PM World Journal “...wonderful resource for all leaders, because it discusses strategies for improving leadership at all levels with a thorough discussion of leadership challenges and strategies for improvement.”— Technical Communications Book Description Is that one guy dragging you all down? The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager’s job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with—and it’s your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches. Once you realize the potential for change, the book’s simple steps, examples, and scripts explain how to right even the most hopeless situations. You’ll learn how to: • Master the necessary mindset • Explain the problem calmly in a short feedback session • Get a commitment to change, and follow up • Coach others to replicate the process • Develop the situational awareness required to spot trouble even earlier in the future Every manager has “proble
