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Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service
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About Step Away From The Drill: Your Dental Front Office
Product Description Are you tired of feeling like you’re on your own as the head of your dental practice, working to support your staff rather than the other way around? You can take control of your team for faster growth and greater profits. In Step Away from the Drill, front-office training pioneer Laura Hatch shows you how to: • Use your “why” to drive your practice • Learn to communicate like a leader • Set clear expectations that get dynamite results • Motivate your team to keep hitting your goals Are you ready to change the way you lead your practice, so you can experience greater control, have more fun in your office, and skyrocket your profits? It’s all possible when you step away from the drill. Review "As an Office Manager, I love Front Office Rocks because I can train my staff at their leisure and I don't have to sit there and train them myself. I recommend all offices use it." -Brandie Henderson, Office Manager Laura Hatch has her thumb on the pulse of communication within the dental office. Better communication within our practices set us up for success. This book will give you the tools you need to communicate better. Starting with the team, Laura shows us how to better communicate our expectations to every position within our office. From big-picture ideas like determining why we come in to the office every day, all the way to the fine details of how patient hand offs should be executed, this book offers complete solutions for enhancing your practice's performance. By increasing and improving our communication, we become better leaders and better dentists, thanks to Laura Hatch! -Joshua Austin, DDS MAGD, Private Practice Managing Editor, Dental Economics "Pearls for Your Practice" and Product Navigator E-Newsletter "Prior to Laura, we had about 50-60% case acceptance. From just from implementing some simple steps, we are up to 85-90% treatment plan acceptance." -Celeste Samoles, Office Manager From the Author My wish is for you to know how important you are to your patients. I want you to recognize how much of an impact you make in your patient's lives. I want you to know that every little details makes a difference. You help people live a less stressful, longer life - a better life. Remember that. Let it drive you. You can make a huge impact within your four walls. And, when you do that, the whole world opens up. About the Author Laura Hatch has committed years of study to learning how tomanage and empower team members and helped build andmanage two fee for-service dental practices. Twelve years later, she foundedFront Office Rocks, which offers web-based, on-demand front office training fordental practices. As the leading authority on virtual dental front officetraining, Laura helps dental professionals who want to be better at what theydo gain the training they need through online video courses, live seminars andcoaching. Laura has been published in Dental Assisting Digest,Dentaltown, and Dentistry IQ. She is also a fellow of the American Associationof Dental Office Managers, an international speaker on dentalpractice management for leading dental authorities, state and local dentalsocieties, study clubs, and an adviser to several companies within the dentalcommunity. Laura was recognized as one of DPR's Top 25 Womenin Dentistry in 2016.
