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We offer lifetime technical support for you,if you have any problem,feel free to contact with us via Amazon Support. You can always come to us for free customer service at: https://www.amazon.com/shops/PalmTalkHome SIM Card Recommend We provide Smartwatch only but without SIM Card, please buy extra GSM network SIM Card. This watch supported GSM network only, if you area are not good coverage or has stop 2G network service,please do not buy. We're recommend to use Speedtalk mobile sim, you can via www.amazon.com/dp/B01N9XPPGZ/ check the 2G coverage near your house through speedtalkmobile.com/coverage Indoor Residential for 2G has to be Green. If no 2G or outdoor only available, please do not buy, the watch won't work in your area. *Not support AT&T,Verizon,Sprint How to setup: 1. Activate the watch sim card , be sure the sim is activated with Voice,Text and Data plan, no PIN code; 2. Turn the watch off first then insert the sim to watch; (Please note the chip angle when inserting the sim card) 3. Create an account in App "setracker",register choose "North America"; 4. Via your Phone Message App(Not Setracker)send APN command to watch SIM card number. For Speedtalk Regular Phone apn,wholesale,,,310260# For IoT device apn,mobilenet,,,310260# 5.Test in App.For more details, please follow our user manual before you use. Note This watch doesn't support GPS tracking feature 🎁Package includes: 1 x smartwatch 1 x Magnetic USB charging cable 1 x User manual IP67 Waterproof Support use under the water depth less than 1 meter in 0.5hours. support swimming, bath, pool (Can't be used in hot water, hot water bath or sauna, can't use button in water)