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About Designing Smart Rollator
The approach used in thesis was action research . Two cycles of the action research was done; in first phase user’s daily challenges were surveyed by theme interview. In second phase features for these daily challenges were innovated in innovation conversation. The aspect of public sector was at the center, because in Finland almost 85% of rollator users are getting the rollator from public Medical Aid Centers . Hence Public sector is huge customer segment for new smart rollator and in important role for smart rollator successful sales.
