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The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
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About The Guaranteed Customer Experience: How To Win
Product Description What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations. Discover what truly motivates customers to buy from you. Earn your customers' trust with an experience guarantee. Avoid service failures that cause customer churn. Get an inside look at how leading organizations use experience guarantees to fuel customer-driven growth. Learn the real reasons people love these companies and remain loyal customers. Discover how brands, products, and even individual employees use the Guaranteed Customer Experience model to stand out from the competition. Creating a consistently great customer experience doesn't have to be a complicated and daunting task. The Guaranteed Customer Experience will help whether you're looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives. Review "The foundation of every customer relationship is trust, peace of mind and respect. Jeff's book gives you a blueprint for earning admiration in how you lead and operate...earning the right to customer-driven growth." -Jeanne Bliss, CEO and founder of CustomerBliss Author: Would You Do That To Your Mother? "I've never seen a more effective and infallible customer experience framework. Whether you are looking to start your CX initiative in exactly the right frame of mind, or establish a stronger foundation for one you already have, this book is (quite literally) guaranteed to help." -Nate Brown, CXO of Officium Labs and Co-Founder of CX Accelerator "Jeff inherently understands how to provide a customer experience that will consistently surprise and delight. This book is full of great examples and tips to help you place your customers at the heart of your business decisions." -Jolie Miller, Director, LinkedIn "Jeff's book is a mastery in understanding the importance of a reliable, guaranteed customer experience. Regardless of your role or company, you'll walk away invigorated with clear and actionable steps to win the hearts and minds of your customers." -Kevin Albers, Director, Customer Experience, Slack "Jeff has done it again with his latest book and it could not be more timely and relevant. The simplicity, yet thoughtfulness of Jeff's perspectives on the customer lifecycle and how to breakthrough in establishing trust has applicability for any business, large or small." -Chris Lorino, Vice President of Operations, Sage Hotel Management "With relatable stories and exercises that can engage a cross-functional team, you can get everyone in your organization on the same path to solving customer problems, keeping promises, and fixing things when bumps occur." -Lori Bocklund, President, Strategic Contact, Inc. "The Guaranteed Customer Experience provides insightful examples and a step-by-step approach towards delivering upon customer promises. A must read for those interested in improving their company's financial outcomes through differentiated customer experiences." -Jerry Pasierb, Vice President Customer Experience, PNC Bank "If ever a book answered a crying need, this one does. In The Guaranteed Customer Experience, Jeff Toister masterfully elucidates a powerful strategy to bring focus to any customer experience program." -Roger Paulson, Customer Service Practice Director, UW E-Business Consortium "When a company makes and keeps a great promise, clarity, relief, and growth follow. In this brisk book, Jeff teaches us how to make and keep our own great promises." -Max Yoder, CEO, Lessonly "The Guaranteed Customer Experience provides a clear and comprehensive approach to developing and delivering
