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YOUCANDOIT2 Specialize in Simple Stainless Steel Jewellery Focused on Hand-crafted Just be happy to add to your jewelry collection. As Our Consumer, You Deserve the Best Consumer Service. You are appreciated and valued We care deeply not only about the quality of our jewelry But alse the quality of experience it brings you and your loved ones 1) BEFORE-SALES SERVICE Process of manufacturing Product selection Quality control Careful packing All Items all steps are Hand-crafted by YOUCANDOIT2, every pcs is unique 2) AFTER-SALES SERVICE We try our best to avoid the defect product to be got by our consumer before shipping. But if you get defective product due to transportation Contact us by CONTACT SELLER immidiately, you will get free replacement ASAP How to CONTACT SELLER -- 2 Ways WAY 1: EASY 4 STEP 1. Log in to your Amazon account 2.click on "Your Order" 3.click on "Order Details" 4.click on "contact seller" WAY 2 : EASY 2 STEP 1.Find and click on blue "YOUCANDOIT" It is in "Ships from and sold by YOUCANDOIT."or in "Sold by YOUCANDOIT and Fulfilled by Amazon." 2.Find and click on the Yellow bar,which written" Ask a question" *Tell us your issue, the clearer the better* Then we are able to start "After-sales servies" via email Our Service Team will answer as soon as we saw it, within 24 hours Your satisfaction, review and feedback are REALLY METTERS to us .