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Product Description More than ever, Writing That Works is the right choice for the most up-to-date coverage of business writing. Real-world model documents are grounded in their rhetorical contexts to guide students in navigating the increasingly complex world of business writing. Now in full-color, the thirteenth edition continues to reflect the central role of technology in the office and the classroom, showcasing the most current types of business documents online and in print, providing succinct guidelines on selecting the appropriate medium for your document, communication, or presentation, and featuring new advice on creating a personal brand as part of a successful job search. Also available as an e-book and in loose-leaf, Writing that Works offers robust but accessible coverage at an affordable price. Review "One of the best textbooks of its kind on the market. It meets all the major needs in business writing in the real world today." ― Will Zhang, Des Moines Area Community College "This text balances foundational knowledge with the ongoing conversation of the changing climate of technology." ― William Garland, University of South Carolina "My students tell me they use the text lessons right away on the job to help them shape their memos and craft instructions as part of their duties." ― Renee Rallo, St. Joseph College "An iconic title that covers the various types of key documents and writing challenges in the world of work; it includes examples and models to underscore principles and best practices brought out in the text, and offers tips on how to get your message across effectively, succinctly, and clearly." ―Charles Warren, Salem State University