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If you have any issue with our headset at any time, please always contact us first before leaving feedback/review. We will strive to fix the issue to your full satisfaction Guaranteed ! Please note the headphones are labeled with L/R. Make sure the multifunction key is on your right Pair with your device 1. Power off the headset, switch on the Bluetooth function on you mobile phone; 2. Press power button for about 6 seconds until the red and blue lights flashing alternately with voice “PARING”; 3. Set the headset in pairing mode in accordance with phone operation guide. The normal steps include: setting-connection, or enter the mobile phone Bluetooth menu to search for Bluetooth devices. 4. “Q9” will be displayed on the phone’s Bluetooth device list. Choose“Q9”, then you will hear voice “connected” from headset. Then the headset has been successfully paired. 5. If your mobile phone version is lower than 2.1 .you need to enter the pairing password “0000”as required. Note: When the headset in pairing mode, please connect with the mobile phone within 90 seconds. The headset will automatically shut down after 90 seconds Please repeat step 2-5 when the paring is failed