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Occasionally, you may run into issue that your audio doesn't sync up. That's because your bluetooth headphones, try to go back to wired headphones. If it didn't help, you may run into issues when your phone heats up if you have the battery saver mode enabled. Try turn off the battery saver mode. If you still have this problem - please contact us. There is the list of the supporting smartphones: Apple iPhone: 6, 6 plus, 8 plus, X, XS, XR, 11, 11 PRO. Xiaomi: Redmi (4A, Note 4, 5 Plus, 3S, 6 Pro, Y1, 5A, 4X, Note 4X, 6A, Note 6 Pro, Note 7, Note 8T,) Mi (Note 2, 5S, 6, A3, 8, 8SE, Mix 2, Mix 2S, 8 Lite, 9T ). Meizu: M (5, 5S, 8 Lite, 6S), Pro (6 Plus, 6S, 7), U10, U20, E2, C9, 15 Lite, 16, Note 8, Note 9, X8, 16th, 16X. Huawei: Mate 9 (Pro, Lite,Porsche Design), Mate 10 Lite, Y (3 II, 5 II, 6 Prime, 6s), Enjoy (6, 7Plus), P (9Plus,10 Plus, 8 Lite, Smart, 30), Nova 2 (Plus), Nova Lite, Nova 5T, Magic, GR3, Nova 3i. Samsung: Galaxy J (1mini, 5 Prime, 7 Neo, 7Plus,), Galaxy A (8, 40, 50, 60), Galaxy C (5Pro, 7Pro), Galaxy On (5, 7), Galaxy S7 (Active, EDGE),Galaxy S (10e, 9, 20, 8+), M20, Note 10, Leader 8. Honor: 5 (A, C-Europe), 6 (A, C, C Pro, X), 7(A, A Play, A Pro, C), 8 (Lite, Pro, A Pro, S), 9 (Lite), 4C Pro, V8, 20 Lite, 20 Pro, 10i, 10 Premium. HTC: Desire (10 Lifestyle, 10 Pro, 630, 828, 12+), One (A9S, S9, X9, X10), U (Play, Ultra, 11 Plus, 12 Plus, 19e).