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Frequently Asked QuestionDear Customers, We have read these negative reviews,and take serious attention on it.Please read the following answers.Thanks for your purchase.Review:Missing itemsRe:There may be warehouse packing accidentally missed, if you find this problem, please contact us in time to help deal with.Review:The backpack ripped off.Re:This may be the parts of the backpack is not strong,if you have this trouble,please send us a message with pictures are better,we will fix it quickly.If you have other problems,do not worry,please send us a message with pictures are better,we will reply and fix your problem quickly.Information: This superior and multi-function 3-in-1 school bag will be a best gift for your kids! -It is cute for children carry it to school. -3 pieces of bags,make all your items well organized and united. -Hold many useful things your children need at school,like lunch box,bottle.100% Quality & Satisfaction Guaranteed! Feature: Material: waterproof nylon Gender:teen girls Style: lovely & cute Fashion element: bowknots & polka dots Recommended group: primary & middle school students Internal structure(backpack): 1*main compartment; 1*laptop pockets; 1*interlayer pocket External structure(backpack): 1*front zipper pocket, 2*side pockets Size: school backpack 10.6''(L)*4.7''(W)*16.5(H); lunch box 7.9''(L)*3.1''(W)*3.9(H); shoulder purse 3.9''(L)* 6.3(H) Color: rose red, black Notice: 1) Due to different computer screens, the color of actual items may slightly vary from the online images. 2) Due to different methods of measurement, please allow 0.4''-0.8'' dimension deviation. Package Including: 1*school backpack for teens 1*lunch box 1*mobile phone messenger bag