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Please understand that as the glassware are fragile, the damage will occur during the transit. You can do the following options once got broken product. 1.Contact us for refund. ( If the remaining items are enough to use) 2.Contact Amazon for replacement. ( If replacement is required ) ULAB Glass Separatory Funnel and clamp set, include 1pc of Cap.1000ml glass separatory funnel and 1pc of green clamp. Separatory funnel is popular used in laboratories to distinguish the densities between 2 different liquids. These are pear shaped, made of 3.3 Borosilicate glass, and come with a ground glass stopper and stopcock. We have some custumers who use ULAB seperatory funnel in a creative way, they use it to dispense wine or oil. After-Sales Service: ULAB Scientific guarantees that no sale is complete unless the customer is satisfied. If you have any questions or suggestions on our products or service, please do feel free to contact us. You'll get our reply within 24 hours. Thanks for your patience.