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❗❗❗Please note: For any return or installation problems, please contact customer service email: [email protected]❗❗❗ Warm Tips: √√ For detailed door lock installation and set-up instructions video, you can search for “ Tiffane N20 Lock ” in Youtube , or contact the seller that go to email : [email protected] √√ To give you a better product experience, we recommend that you carefully read the parameters of the door lock before you order it and see if the lock fits your door. 1. 4 ways to unlock: WiFi APP Access, Bluetooth APP Access, Fingerprint Unlock,Mechanical Key Unlock; 2. Convenient APP management system, you can manage your smart lock anytime and anywhere; 3. You can manage a large number of locks with just one phone; 4. Simple Door Handle settings, suitable for various scenarios; 5. Multi-level administrator settings to help you better manage your smart buildings; 6. Query unlock records anytime and anywhere, the first time to know your home security; 7. The compact size fits all wooden doors and metal doors; 8. FPC fingerprint reader gives you the best security experience ; 9. Emergency powersupply in case of lost power; Aftersales Service 1, All items come with one years warranty; 2, During warranty period, our factory will offer free service for replacement; 3, Beyond warranty, we can also offer spare parts and maintenance with paid service; 4, Technical support will be offered through all the after-sales service Tiffane Team. When the battery runs out: Emergency USB port, only used to emergent connect and unlock, and can not directly charge internal batter.