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The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business
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About The New Edge In Knowledge: How Knowledge Management
The best thinking and actions in the fast-moving arena ofcollaboration and knowledge management The New Edge in Knowledge captures the most practical andinnovative practices to ensure organizations have the knowledgethey need in the future and, more importantly, the ability toconnect the dots and use knowledge to succeed today.Build or retrofit your organization for new ways of working andcollaboration by using knowledge managementAdapt to today's most popular ways to collaborate such associal networkingOvercome organization silos, knowledge hoarding and "notinvented here" resistanceTake advantage of emerging technologies and mobile devices tobuild networks and share knowledgeIdentify what can be learned from Facebook, Twitter, Google andAmazon to make firms and people smarter, stronger and fasterStraightforward and easy-to-follow, this is the resource you'llturn to again and again to get-and stay-in the know. Plus, the bookis filled with real-world examples – the case studies andsnapshots of how best practice companies are achieving success withknowledge management.Praise for The New Edge in Knowledge: How KnowledgeManagement is Changing the Way We Do Business“You may think you know knowledge management, but this isnew—how knowledge initiatives can incorporate social media,mobile technologies, and learning, for example. This bookintegrates the new knowledge management with the best of the old,such as communities of practice and measurement. KM still matters,and this book tells you why.”—Thomas H. Davenport, President’s DistinguishedProfessor of IT and Management, Babson College"Over the last decade, knowledge management has emerged as a keysuccess factor for the modern corporation, driven by tremendousadvances in business analytics. This book studies the bestpractices in knowledge management and how leadership companies areapplying them today."—Virginia M. Rometty, Senior Vice President and GroupExecutive Sales, Marketing and Strategy, IBM“APQC has been on the leading edge of knowledge managementfor almost two decades. O’Dell and Hubert have captured thosebest practices and created a road map to transform the way peoplework. Reap the benefits of their experience.”—C. Jackson Grayson, Chairman and Founder, APQC andco-author of If Only We Knew What We Know“The New Edge in Knowledge is a useful how-tomanual that takes best practice sharing and organizationalcapability building to the next level: Web 2.0, social networking,mobility, and communities of practice. National and internationalexamples show how companies can create strategic alignment andsystematic management to transfer knowledge rapidly andeffectively.”—Rosabeth Moss Kanter, Harvard Business Schoolprofessor and author of SuperCorp: How Vanguard Companies CreateInnovation, Profits, Growth, and Social Good"What has made our KM program strong is sticking to thefundamentals-- that's exactly what this book outlines. It providestrusted advisor guidance on how any company or organization cantake the concrete steps to create and implement a world class KMstrategy."—Dan Ranta, Director of Knowledge Sharing,ConocoPhillips“Carla O'Dell and Cindy Hubert have written an amazinglydown to earth, useful and practical book on knowledge managementand its importance to modern business. Starting with thedistinction between information and knowledge, they provide aviewpoint that leaves IT in the dust. Read it to prepare fortomorrow's world!”—A. Gary Shilling, President, A. Gary Shilling &Co., Inc.“A practical business approach to knowledge management,this book covers KM's value proposition for any organization,provides proven strategies and approaches to make it work, shareshow to measure KM's impact, and illustrates high level knowledgesharing with wonderful case studies. Well done!”—Jane Dysart, Conference Chair, KMWorld & Partner,Dysart & Jones Associates“This book is a tour de force in the field of knowledgemanagement. Read every single page and learn about best practicesfrom the leading firms around the world. All of this and more fromthe company that leads the way in the field: APQC. I highlyrecommend it for your bookshelf.”—Dr. Nick Bontis, Director, Institute for IntellectualCapital Research“Food for thought from two of the pioneers. CarlaO’Dell and Cindy Hubert have been in the trenches with manyof the organizations that have succeeded in leveraging KM forbusiness benefit. They recognized early the symbiotic relationshipbetween knowledge flow and work flow and have guided practitionersin the quest to optimize and streamline both.”— Reid Smith, Enterprise Content Management Director,Marathon Oil Company“Carla O’Dell and Cindy Hubert take knowledgemanagement from vague idea to strategic enabler. In so doing, theyclear up the not only the whats, but the whys and the hows. Thisbook establishes knowledge management as an organizationaldiscipline. The authors offer a straightforward set of executionsteps, coaching readers on how to launch their own knowledgemanagement programs in a deliberate and rigorous way.”—Jill Dyché, Partner and Co-Founder, BaselineConsulting; Author of Customer Data Integration: Reaching a SingleVersion of the Truth“The authors and APQC have put together an excellent‘how to’ manual for Knowledge Management (KM) that canbenefit any organization, from those experienced in KM to thosejust starting. The authors have taken their years of experience andexcellence in this field and written a masterful introduction anddesign manual that incorporates industry best-practices and alertsreaders to the pitfalls they are likely to encounter. This bookneeds to be in the hands of every KM professional and corporatesenior leader.”—Ralph Soule, a member of the US Navy
