The Lean Customer Experience: Treating Your Customers With The Respect They Deserve

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About The Lean Customer Experience: Treating Your

Over the last 20 plus years using Six Sigma and Lean Manufacturing principles I have improved business and customer processes in a number of different industries, along that journey assessing the success of projects and through some soul searching, I discovered there was a simple way to improve customer experiences with you, either through the processes they go through to interact with you or through using your product or serviceBy the end of this book you will know how to break down a customer experience, know what to look for in order to be able to improve your customer processes or your product which will improve their experience with you. Read the Lean Customer Experience if want to deliver an experience to your customers over and above that of your competitors by understanding the things that frustrate and delight them.This book is for you, if you work in any industry, sales or service, whether you deal with internal or external customers. If you are a new start up you can use these principles to review your business model before you launch or if you are an established business you can use these to review and improve.