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Product Description The student workbook is design to help you retain key chapter content. Included within this resource are chapter objective questions; key-term definition queries; and multiple choice, fill-in-the-blank, and true-or-false problems. About the Author Michelle Blesi is a certified medical assistant with 14 years of industry experience, who worked in a family practice clinic for 10 years, emphasizing clinical and laboratory skills. A change in her focus led her to a leadership position, working as the lead in the nursing/lab department and, eventually, as a clinical manager. She holds a diploma in medical assisting and is certified through the AAMA. She also has a bachelor's degree in psychology and an M.A. in community psychology. She has also completed the T.E.S. (Teacher Education Series) courses at the University of Minnesota. Coursework included introduction to vocational teaching, course development, instructional methods, philosophy and student training and assessment. A program director and unlimited full-time faculty member in the medical assistant department at Century College since 2001, Professor Blesi enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to serving as program director, she teaches clinical and laboratory courses and administrative procedures for medical assistants, both in the traditional classroom and online. She also teaches a medical assistant refresher course through CECT. She serves as the practicum coordinator, overseeing clinical externships for the program. In addition to being the lead author for the last three editions of MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Professor Blesi has contributed to many other Cengage projects, including functioning as the S.M.E. for the CTC 3.0 and Medical Office Simulation Software (MOSS). She has also completed multiple reviewer projects and created numerous effective test banks. Professor Blesi serves on the board of trustees and has earned Outstanding Educator Award 2012, Golden Apple Award 2010 and Exemplary Faculty Member 2007.