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If you have any problems with our items or services,please feel free to contack us first before you leave nagetive feedback.We will do our best to solve any problems and provide you with the best customer services. A well-trained customer service team in China can address your questions and solve your problem. There are some low-cost sellers who don't ship the goods to customer, they have been complained by a lot of customers. In order to protect your interests, please Look for My Wonderful World store and shop feedback.