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If you have any further questions, please contact us and we will serve you sincerely. Our Email: [email protected]. We will reply you within 24 hours.Please confirm that your connected WiFi is 2.4GHz, otherwise you cannot connect successfully.Reasons to Like OZS Camera!✔ REASON #1: 5 dBi Enhanced Antenna! Our outdoor security camera uses a 5dBi antenna to enhance the Wi-Fi signal reception. You no longer need to worry about the weak Wi-Fi signal.✔ REASON #2: Waterproof IP66! Our camera adopts IP66 waterproof technology, which can be used normally even in rainy days. PTZ cameras that can be used both indoors and outdoors. Come and buy it!How to reset the ptz wireless camera?You can use the fixing pin to press and hold the fixing hole for 6-8 seconds until you hear the sound of successful reset.How to connect the outdoor security camera?Download the APP "iCSee" from iOS App Store and Google Play, and follow the user manual to use.WHAT YOU GETPTZ Outdoor Camera ( Not include SD card )Power AdapterUser ManualMounting Screw bag