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Sad but true face: hubs, like every other part of your bike, wear out. You could replace the entire hub, or you could mail to Malaysia (or somewhere equally distant) for service, or you could fix it up with the PowerTap 15mm Allow Freehub Body Kit and be ready to ride again in minutes. Grease it up, slide it on, stick your cassette back together, and you'll be ready to ride before your microwave pizza is good to go. This hub can be ridden with Shimano 10- or 11-speed or a Campagnolo 11-speed drivetrain, and comes in a ceramic Shimano version if you're looking to take things to the next level.