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Steps for usage: 1. Clean the surface with a clean damp cloth. 2. connect the power source and use the glue stick to andpreheat for 5-10 minutes. 3. According to the dent size to choose the Glue Puller Tab, then put the heated glue on puller tab, immediately place puller tab in the center of the dent and hold on until it sticks. 4. Let the glue cool for about 8-10 minutes. The cooling time should be less than 10 minutes and should be shorter slightly in winter. 5. After the glue cooling, use a black dent lifter or bridge dent puller to align and press the puller to pull up the dent. Repeat the above steps until the dent disappear. 6. After finishing the dent, use the 95% alcohol to clean the residual glue which on the car surface with plastic shovel. Package Including(mainly): 1* silver long puller-----for big dents 1*black puller-----for middle dents 1*bridge puller-----for small dents 1*wire board-----for checking dents(no power source) 1*blue glue gun 6*glue sticks And so on, all items showed in the pictures are included. If you did not received all of them, please contact us for sending you. Thank you very much!