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Note: Please confirm to upgrade the Qculus Quest/ Quest 2 and the Oculus home APP to V20 and above vession before connecting the cable and adapter. And release the memory of the PC before using the Oculus link as it need large memory to run. Based on our customers’ feedback, we summarized the problem and proposed solutions: Q: What is Oculus Quest link cable used for? A: It is used to connect your quest to a PC to play PCVR on Quest. Q: Can this product be used for Oculus Quest / Oculus Quest 2 /Rift S? A: The item can be used for Oculus quest and Oculus quest 2. It can not be used for oculus Rift, because oculus Rift is USB 3.0 A to DP, which is different USB port. Q: Is the cable connected to the computer and it shows not 3.0? A: It may be caused by computer drivers and software 1. Check if the computer interface is USB3.0 when connecting (easiest way to tell is to see if the tab inside the port is blue). 2. Uninstall the Oculus computer client and reinstall it. 3. Check the computer driver and update the driver. 4. It's still not working, please contact us for replacement or refund Q: Unstable connection causes the game to crash When playing? A: 1. Whether the computer and helmet interface are plugged in tightly 2. The computer interface may be in poor contact 3. The port power supply of the VR device is insufficient, you can change the port and try again or restart the VR then try again 4. It's still not working, please contact us for replacement or refund