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WARM PROMPT Thank you for choosing to MustRun whiteboards. When have any question,pls contact us with Amazon customer support. 1.Please remove clear the protecting film from the writing surface before use(Use a knife and cut along the board frame. Tear film a little from the board corner and then take off the film step by step) 2.Please use good quality whiteboard markers(water-based). Oil-based markers and permanent markers are forbiddened. 3.Please do not erase until a break of 10 seconds after writing. Otherwise it may affect cleaning. 4.Whiteboard cleaner would be more helpful to wipe off. 5.Boards must be put in a VERTICAL way instead of horizontally. 6.Boards are fragile and not so good for courier delivery. Please handle with care in transit.