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MERUMOTE is a registered brand and we are devoted to make the best comfortable and fashion shoes for women.All MERUMOTE'S shoes are handmade with quality materials , especially the inner material.MERUMOTE,SHINNING YOU ALWAYS.1. How can i chose a Right Size?Please email us your feet length if you are not sure about the size , we can give you a suggestion . Some shoes are narrow or wide , please pay attention to our product description.2.When will I receive my shoes after ordering the shoes ?Usually, we will send shoes within 3-7 days and you will receive it about 8-12 days. If you need it urgently, please contact us directly.3.Can I cancel the order if I do not want it anymore ?All orders only can be cancelled within 3 days after you put the order , we hope you can understand this !4.When will I receive reply after send you an e-mail?We will respond all emails within 12 hours except Sunday.4.RETURN POLICY:Please contact us if you have any problem after receiving the shoes , we will take every efforts to take care of it . We will re-ship a new pair shoes or give you a full refund if shoes have any Quality Issue, as for the size or color issues , the buyer should pay for the return freight.