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About Our Pillow 33% of your life is spent in bed. We've tested countless densities to ensure the perfect between supportive and soft,we believe the pillow should adjust to you.PREMIUM Adjustable Loft - Shredded Hypoallergenic Memory Foam Pillow with CertiPUR-US foam TIPS:Memory foam tends to give off a smell when new. You can let it air out for several days to push the process. We are using fresh memory foam so it would has some smell but please don't worry. Brand new memory foam has a distinct smell. It is completely normal and actually is a sign that your pillow is filled with real memory foam that is new! The smell does not last. NO RISK PURCHASE 100% SATISFACTION GUARANTE The Best Unconditional Lifetime Guarantee, Included For Free!100% NO QUESTIONS ASKED, no hassle money back or replacement guarantee.We try over very best to make sure every customer is completely satisfied. If there's a problem, message us! Order now!At your service,dear.Anyway,thanks for your coming Could You Help Me? If you find the item you received is demaged or broken ,or not satisfied and want to return it,please kindly help to write "Not Resalable" or "This Product Can Not Be Sold Again" on the outer package. In case that Amazon deliver the demaged item to other buyer. It is done in order to make sure that every customer will get completely new products.Thanks a lot for your help Regarding Logistics Our goods dispatched by Amazon. Any problem about delivery , pls kindly contact Amazon's customer service.If the customer service can't solve , Pls send email to us , we will deal with your case asap