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REMINDERS: It's portable but it’s NOT cordless and NOT rechargeable (It needs an AC adapter to work) If your massager stop ramdonly, the DC power connection might be loose, make sure to fully insert it. This massager is designed to initiate deep shiatsu-like massage which may be painful for those who haven’t used the equipment yet. Note: Pain tolerance varies per user. We recommend to put a cloth or towel in between and adjust the speed to minimize the pressure Medcursor Shiatsu Kneading Massage Pillow with Heat is the answer to your sore and tired muscles. It has 8 impressive massage rollers specifically designed to work as acupressure points that are proven to relieve stress, tension and common muscle pain and ailments. With its contemporary design and materials, this massager could easily target and focus on hard to reach areas such as the back and the shoulder. Activating the heat/warm feature will increase the flow of oxygen to the muscle and reduce pain. Highly recommended for people with migraines, arthritis, chronic pain, muscle spasm and other muscle pain and tension. The speed and the direction of the massage rollers can also be programmed through the following: 3 modes of speed: light, medium and fast 2 modes of direction: clockwise and counter-clockwise PACKAGE INCLUSION: 1 x Medcursor massager 1 x 12V AC power supply (UL Listed) 1 x 1 Car adapter