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Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups
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About Managing Public Disputes: A Practical Guide For
For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes: Ten proven principles for managing conflictA comprehensive framework with step-by-step procedures forcreating productive outcomesSeven illustrative case examplesDetailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituationSuggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running highEight tasks targeted for designing an overall strategy formanaging public disputes
