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Frequently Questions & Answers Q:Why this step uo cable can't provice enough 12v to my device? A: 1.Please make sure your device needs 12v to work instead of higher or lower. 2.Please make sure the power bank is enough 2A with full power and have 5v output. 3.Please don't ignore the max curren is 1A. 4.Please test this cable with different device, in fact, it can always give you a big surprise. SPECIFICATIONS: Brand Name: KUNCAN Product Type: DC-DC Converter 5v to 12V Certificate: CE Connectors: DC jack 5.5*2.1mm to USB A male Conductor: Copper Jacket: PVC Cable: 2464 20-24AWG/2C Connector: Micro USB, Mini USB Input: 5v 2AOutput: 12V Max current: 2A Length: 5ft ( 1.5m ) Weight: 120g PACKAGE: 1* Dc USB Cable Frequently Asked Q&A: 1.Why this step up cable can not provide enough power to my 12v device? Frist, make sure your device needs 12v voltage to work instead of higher or lower. Second, make sure the power bank is fully charged and have 5v voltage output. Third, please don't ignore the max curren is 1A.NOTE:Please note not all of the laptops, cameras or other device can compatible with this item.If for any reasons, please feel free to contact us support: palila&szkuncan.netKUNCAN BRAND: KUNCAN is a professional manufacturer who sells various mobile phone accessory cables to USA, Euro, Asia and so on. High quality promise. We insist in using pure copper as cable conductor and RoHS material to guarantee the user experience. Keep developing new product to meet customer's increasing demand. Any questions and problems, please feel free to contact us , we will answer and solve it asap to meet your 100% satisfactory with best service.