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Attention, Please: This watch can waterproof, but you'd better not use any function underwater, because the prssure underwater will be affect the watch usage. And you cannot buy the ATT, verizon and sprint carrier, it cannot work with watch. Please think clearly before you order. How to set the time: If the watch cannot update, the watch is not connected to the background server for time calibration. You can use approach of following . 1.Wear the watch outdoors for GPS positioning, calibration time. 2.Use your mobile phone to send a text message to the watch for calibration: pw,123456, ntpservers,121.43.19.219,8089#. 3 Send SMS to reset time: pw,123456,time,hour.minute.second,date,year.month.day#. For example: pw,123456,time,08.18.00,date,2018.08.08#, Inaccurate Positioning. The watch you bought is LBS positioned and will be 0.4-5 miles based on local network and signal. The positioning of the watch is based on your location's LBS signal transmission station and is also related to the network signal in your area. You need to locate multiple times to get the exact positioning. Please think it twince before order. How to solve "device offline" problem? 1.Check whether there are signal bars and "↑↓" symbol on the watch. 2.If there is no signal bars, please check whether the sim was inserted correctly, and go to a good signal place and check it. 3.If there is no "↑↓" symbol, please open the data and voice plan for the sim card. 4.Or you can use your phone to send two messages to the sim NO. in the watch, And send a screenshot to us(copy it) pw,123456,ts# Then give me the screenshot of the reply. We need to know some information. Package: 1 x Kids Smartwatch (not include sim card) 1 x USB Cable 1 x Kids watch quick start guide 1 x Screwdriver 1 x Spare screwsv