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We offer lifetime technical support for you,if you have any problem,feel free to contact with us via Amazon Support. You can always come to us for free customer service at: https://www.amazon.com/shops/PalmTalkHome Specifications Product Name: smart watch Phone Screen: 1.44‘’ Watch language: English Material: plastic and silicone Waterproof: YES Resolution: 240*240 Time format:24 H WiFi:No Battery capacity: 400MA, Standby: 100H 📶SIM Card Recommend We provide Smartwatch only but without SIM Card, please buy extra GSM network SIM Card. This watch supported GSM network only, if you area are not good coverage or has stop 2G network service,please do not buy. We're recommend to use Speedtalk mobile sim, you can via www.amazon.com/dp/B01N9XPPGZ/ check the 2G coverage near your house through speedtalkmobile.com/coverage How to setup: 1.Activate the watch sim card , be sure the sim is activated with Voice,Text and Data plan, no PIN code; 2.Turn the watch off first then insert Nano sim to watch; (Please note the chip angle when inserting sim card) 3.Create an account in App "SeTracker",register choose "North America"; 4.Via your Phone SMS App(Not Setracke)send APN sms to watch SIM card number. First APN SMS For Regular Speedtalk : apn,wholesale,,,310260# For Speedtalk IOT: apn,mobilenet,,,310260# Second reboot SMS pw,123456,reset# 5.Test APP Note This watch support GPS tracking feature,Support LBS Position Tracker - The call function of the is only activated after a Nano SIM card is inserted.Please ensure local area network is compatible with 2G Network. IP67 Waterproof Support use under the water depth less than 1m in 0.5h. support swim, pool (Can't be used in hot water, hot water bath or sauna, can't use button in water)