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Sit back and experience ultimate comfort and relaxation while you bathe with the GripMAX spa bath pillow! Here are answers to our customers most frequent questions.HOW DO I INSTALL THE PILLOW? To secure your pillow, moisten the suction cups before gently pressing each cup to the surface of your tub. MY BATHTUB IS TILED OR TEXTURED, WILL THIS PILLOW WORK?Unfortunately, no. We do not recommend this bath pillow for textured or tiled surfaces, as all the suction cups need a smooth surface to work properly. In addition, the suction cups may not secure as well on curved bathtubs. WHY WON'T THE PILLOW STAY SUBMERGED IN WATER? Our bath pillow is designed to be airtight to ensure that no water gets trapped inside which can cause mold. As a result, it will not stay fully submerged in water. We recommend attaching your pillow at the water line for optimal comfort. HOW DO I REMOVE THE PILLOW?To remove your bath pillow, please use your finger to gently loosen each cup individually. DO NOT PULL on the bath pillow to avoid damaging it. HOW DO I CLEAN THE PILLOW? To clean your bath pillow simply wipe the surface with a soft cloth. Allow to fully air dry between uses. CAN SUCTION CUPS BE REMOVED FOR CLEANING? Yes! To clean your pillow simply pull on each suction cup to remove it. After cleaning, just pop the suction cups back into the pillow. WHAT IF I'M NOT HAPPY WITH MY PILLOW, CAN I RETURN IT? Absolutely. Please contact us directly for your choice of a refund or replacement.