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Note: Battery installed in the remote control! Before use, please open the remote control, remove insulation piece! How to use it ? Please kindly try the following steps: 1.Please kindly remind that the snake and remote control is in fully charged condition. 2.Please kindly confirm whether the light of usb cable is light on when you are charging the snake. 3.kindly confirm that the remote control is in the power (powered by 3pcs button-cell batteries) when you use it to control the snake. 4.The most important is the on-frequency operation.(you can choose the A or B or C channel, and press the forward button on the frequency. If the frequency of failure ,you need to switch other channels, and then continue to button on the frequency until success, so that the snake will move up.) 5.There is the instructions for how to use on the product packaging.You can use it according to the instructions. 6.Any questions, feel free to contact us. 100% brand new and high quality! Perfect for kids as a prankster, a perfect way to create some laughter as soon as you come up with a really good scheme. Super Realistic and Fast Moving Snake: Meticulous skin texture, forward, left and right turn, stop, retractable tongue, tail swing,. Measures approx 16" long with 22 segments and creeps along quite quickly when you push the forward, left or right buttons on the snake-eggish infrared remote. Remote runs on 3 button-cell batteries (included) and the snake is rechargeable via the included USB charge cord. 3 different frequencies (A,B,C) available for kids play. Remote Range is about 10M/40 inch. Charging time:about 40 minute. Play time:>=15 minute. Package includes: 1 x RC Snake Toy. 1 x Remote Control. 1 x USB Cable. 3 x Button Batteries.