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Best Customer Service: If have any problems with our products or service, kindly please feel free to contact us, we will response and handle quicklyImportant Tips:1.Please Keep away from water;2.Do not charging and heating simultaneously;3.Please stored in a cool dry place when not in use;4.Put on Cloth pouch to avoid burns when they get too hot for skin contact especially say on the wrists or behind knees where skin is thinner and more fragile.NOTE: In the first three times of charging, the battery has not been activated well, so it will work normally after the hand warmer was used three times.Specifications:Input: 5V/2A;Output: 5V/2A;Weight: 135g;Capacity: 5200mAh;Size: 102*59*24mm;Charging time: 2-3 hours;Working Time: 5-10 hoursTemperature: constant 107°F(42°C)/118°F(48)/131°F(55°C). How to make it be warm? Press the middle button for 5 seconds.When the three lights on, reached the highest temperature of about 131°F(55°C). Use your hands to make a friction, which can adjust the temperature Package includes:1 X Lanyard;1 X Micro USB cable;1 X Instructions Manual;1 X Cloth pouch with drawstring;1 X 5200mAh hand warmer& power bank