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Elitetek is a PROUD USA FAMILY OWNED BUSINESS. All customer service is handled here in San Diego, Ca USA. We are prompt and still operate by the belief that GREAT Customer Service MATTERS.QUALITY GUARANTEED CUSTOMER SERVICE As a small business based in San Diego, California USA we are built on customer service. We will always respond within 1 business day, and typically within 1 hour. Just contact us for any questions, exchanges or returns. Customer service matters! Email [email protected] VISOR INSTALL Video Link: https://youtu.be/HjVovjrkG4w Copy and paste this link to watch installation video of our products on multiple helmets! LACROSSE INSTALLATION: 1) Place visor on Inside of face-mask, will require bending & flexing of visor into face-mask. 2) Insert visor all way to top, make sure visor is centered on mask & helmet. Left & right tabs should reach maximum height inside the helmet. 3) Attach clips to visor & facemask, but do not tighten yet! 4) KEY STEP: Pull / Tilt Bottom of visor upwards, as close to inside of face-mask as possible. 5) Hold visor in Upward position Now tighten the clips. 6) Visor should be Tilted at angel with bottom of visor as close to face-mask & top of visor inwards to allow for more room for face inside of helmet.