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Customizing is simple and only requires an easy 5 step process; 1. Click the "customize now" button 2. From the popup, enter your pet's name - Up to 30 characters of text. NOTE: the more text, the smaller the font will be displayed. 3. Enter contact number(s) - 1 or 2 numbers 4. Font Choice - Choose a font by typing the name of the font you like into the text box. 5. Enter your address for the back of the tag. It's that easy! From there, our graphic design team will personally adjust and tweak the tag with the information you provide to produce a beautiful glossy pet tag. SHIPS FROM USA - USPS First Class 3-5 Business Day