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180-DAY MONEY BACK GUARANTEE Pets' Wear Worldwide is committed to providing each customer with the highest standard of customer service.If for any reason you're not completely satisfied with this dog leash, just contact us via email and we'll refund every penny with no-hassle, or replace it if there's a problem. If you find ANY problem with this leash within a short time of use, or if you need a refund or replacement, the easiest way to get it solved is to contact us and we will RESPONSE and HELP ASAP How to contact us? Simply go to 'your orders' page on Amazon and send us an email by clicking on 'contact seller' button