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Get to know DESTEK Still fumbling with your phone could not use Wire Headphones while charging? Getting tired of finding a charger while your Phone is going out of battery? DESTEK iPhone X/XS/10 Battery Case provides a hassle-free charging solution on the go. Never worry that your Phone will run out of battery. DESTEK Battery Case Tips: Q: How to prevent the charging port from loosing? A: Please refer to the manual instructions. Insert in or take off while your phone is close to battery case to avoid breaking the charging port or connector. Q: What you can do when the battery case stop charging suddenly? A1: Keep the iPhone X battery case connector completely in your phone port and have a press on the bottom so that the battery case can charge your phone perfectly. A2: There are 8 function pins on the charging port and connector. It may cause functional problems such as audio/charging if stain objects are stuck on the pins. You can solve it by taking a cotton swab(included) with alcohol to wipe the charging port and connector, till dry out. A3: Please confirm the battery case has enough remaining power to charge your phone. Q: What its charging mechanism? A: There are 4 LEDs on the back to show the remaining power. iPhone takes precedence over battery case while charging together. So you should pay attention to whether it has enough power or not when the battery case does not charge your phone. Specifications: Battery Capacity: 3200mAh Product Dimensions: 5.6(L) x 2.9(W) x 0.53(H) inch Product Weight: 0.23lb Input: DC 5V/1A Output: 5V/1A Material: PC + ABS + TPU Package included: 1 * DESTEK External Battery Case for iPhone X/XS/10 1 * User Manual