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Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-Based Work
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About Cognitive Work Analysis: Toward
Product Description This book describes, for the first time in pedagogical form, an approach to computer-based work in complex sociotechnical systems developed over the last 30 years by Jens Rasmussen and his colleagues at Risø National Laboratory in Roskilde, Denmark. This approach is represented by a framework called cognitive work analysis. Its goal is to help designers of complex sociotechnical systems create computer-based information support that helps workers adapt to the unexpected and changing demands of their jobs. In short, cognitive work analysis is about designing for adaptation. The book is divided into four parts. Part I provides a motivation by introducing three themes that tie the book together--safety, productivity, and worker health. The ecological approach that serves as the conceptual basis behind the book is also described. In addition, a glossary of terms is provided. Part II situates the ideas in the book in a broader intellectual context by reviewing alternative approaches to work analysis. The limitations of normative and descriptive approaches are outlined, and the rationale behind the formative approach advocated in this book is explored. Part III describes the concepts that comprise the cognitive work analysis framework in detail. Each concept is illustrated by a case study, and the implications of the framework for design and research are illustrated by example. Part IV unifies the themes of safety, productivity, and health, and shows why the need for the concepts in this book will only increase in the future. In addition, a historical addendum briefly describes the origins of the ideas described in the book. Review "I would like to introduce this interesting and valuable book to both cognitive engineering researchers and practical system design engineers."—Journal of Human Interface Society (Japan) "His work is being used or tested by the U.S. Air Forces and Honeywell Industries. 'He's really one of the stars in his field...'"—Time Magazine (Canadian Edition) "Rasmussen sees the world in its almost overhwelming subtlety and complexity, and Vicente admirably brings that vision to his students and to this book's readers....To sum up, we have here a fortuitous collaboration of a distinguished practitioner and a talented pedagogue addressing a crucially important topic....This book should be required reading by anyone daring to design, or evaluate the design of, such sociotechnical systems."—Bulletin of Science, Technology & Society "In this excellent book, Vicente presents a conceptual justification, expansion, and illustration of cognitive work analysis (CWA), to Rasmussen's approach. The book is outstanding as a conceptual introduction to CWA and to Rasmussen's ideas more generally....Vicente adds invaluable perspectives of his own that extend Rasmussen's ideas and connect them to recent thinking in ecological psychology and dynamic systems theory, thereby providing a new level of conceptual coherence. This book is essential reading for any human factors student, researcher, or practitioner dealing with the analysis, modeling, design, and evaluation of complex interactive systems....Vicente's book makes a convincing case that new approaches are needed and provides a scholarly yet accessible introduction to CWA as one such approach."—Ergonomics in Design "...instead of just presenting a set of new skills, Vicente offers a new foundation that will help you to recast your existing skills and develop a more thoughtful practice."—SIGCHI Bulletin "...there is much in this book that is important....Vicente offers a new foundation that will help you to recast your existing skills and develop a more thoughtful practice."—ACM Sig Chi Bulletin "In Cognitive Work Analysis, Vicente has succeeded at putting an important theoretical approach to the analysis of cognitive work in a more pedagogical form....Presented in the context of a wealth of references that Vicente has collected and summarized, Cognit
