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About this shoe: Chunky Mary Janes for Women Specification: Gender: Women,Girl Heel High: 8.5 cm Platform Height: 2 cm Upper material: Synthetic Toe Style: Round Toe Colour: Black,Red,Blue.White,Taupe Occasion: Party, daily, dressing Question & Answer: Q1: When can I get my package? A1: 1-2 days for FBA,7-15 days for FBM normally. Q2: What can I do if I have any problems? A2: Please send email to tell us your problems first,we will reply you in 12 hours(except holiday) and try to find the best solutions,thanks for your trust! Q3: What can I do if the products have problems? A3: Please send us email with the problem products picture,which can help us to solve the problem in time! If you have any require or questions, please feel free to contact us,we will handle it soon until you are satisfied.