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Business English for 2nd Language Speakers: Great Telephone Calls
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About Business English For 2nd Language Speakers: Great
Introduction This book will improve your telephone English easily, quickly and smoothly. All the information you need to be better at making and answering telephone calls is contained here. Why is it called The Telephone? Tele means distance or far away. Think tele-vision, tele-scope and tele-port. Phone -as in phonetic means sound. The origin of the words is Greek. So telephone means - sound from a distance. The first three techniques: 1a. Relaxing 1b. Speaking More Slowly 1c. Repeating ONLY what you hear Are the most important techniques for improving your telephone English. These are covered in 1. Telephone Techniques Obviously, studying English is important as well. But even a lower-intermediate level speaker will improve their telephone English abilities by just using the first three techniques. Book Icons Throughout the book, there are several icons to give you useful hints.  Good Hint!  Warning!  Help  Don’t  Best! Some Text Types Used in This Document 1. This is a heading 2. This is some text, usually information. 3. Caller: The person making the call. 4. Answerer: The person answering the call. 5. An Example Dialogue Answerer: Good morning, Fujitsu. How can I help you? Caller: This is John Higgins, could I speak to... 6. [This is some text that should be replaced] For example: Good morning, my name is [1st name] 7. Note: Some important note(s). 8. Some words are emphasized, because they are important and aid in learning. What Devices Are Best to View This Book? This book can be viewed on all devices from the 1st Kindle to an iPad pro. With the lower priced kindles you can only view in black & white, but the book is still very readable. On the full color devices, you can see more detail and is therefore possibly a little easier to read. Some Useful Links: Rick’s Writing Website mindtn.com/writing Rick’s Photography Website mindtn.com/photos The Girl Who Loved the Winter, and 8 Other Short Stories Available on Amazon.com, for Kindle If you cannot browse the Internet on your device, you can just type the URL into a device that can browse the Internet on. Finally Finally, I hope you take your time and enjoy learning the lessons contained within this book!
