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After purchasing this product. If you have any product quality problems, please contact us for the first time. We as soon as possible to give you a satisfactory answer and solution. Before the product is sold, we will have a special staff to check whether the product is working properly. So for example we sell the humidifier if there is water inside the product. This is the result of our test. Not a second-hand product. All of our products are new. Transport process. There is a certain probability of the goods will be damaged packaging, product damage and so on. Please contact us for the first time. We will give a satisfactory way to deal with. Sale within three months have a corresponding after-sales service. If there is the same product details page and product picture as the company (zailushang). Are not the company's products.Thank you very much for your support. Wish you have a happy life.