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We are professional hair products factory, all products quality is guaranteed,please rest assured to buy. Note: 1. Please do not use shampoo that includes alcohol or sulfate ingredients.it would cause dryness,then leads to tangle. 2. If you want to flat/curl iron your hair, we recommend that the temperature can not exceed 120 degrees, and not exceed 15 seconds every time. 3. Because of all our hair by handmade, so, it is inevitable that there will be problems with hair falling off. pls no worry! for first used, pls comb the hair first; It is common for losing a little hair first time and won't happen the next time. Package included: 1 x Mannequin Head 1 x Table Clamp Stand. Packaged in color box. Kindly remind: -There is little color differ exists from different type of screen,so the skin tone it is may bit darker than shows in your screen. -not every hair be implanted in completely,so few hair would fall off at beginning,after few times washing or finger combing, that wouldn't happen anymore. -The table clamp holder may not packed in occasionally,just feel free to contact us if that happens,a new C holder will be ship out soon.