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Why is this adapter not charged? When your laptop battery shows 0%-10%, The computer started the automatic protection program, so the adapter is no longer charging. What to do next? 1. Turn off this adapter 2. Connect the charging plug to the computer 3. Turn on this adapter After 5-10 minutes, the computer's battery resumes power and can be turned on normally. This adapter continues to work. The 36W-12V-2.58A PowerFast-Laptop-Charger for Microsoft Surface Pro 3 Pro 4 Pro 5 Windows i5 i7 2017 Model 1625, 5.74Ft Extra Power-AC-Adapter-Cord. Compatibility: Microsoft Surface Pro 5 Tablet Microsoft Surface Pro 3 Tablet Surface Pro 4 i5 i7 Tablet 【Notice】 NOT for Surface 2, pro 1/2 or Surface RT, Surface pro 4 Core M3 Tablet