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Avid knows that in the competitive world of professional music production, downtime isn't an option and keeping up to date is absolutely critical. That's why we are happy to be able to offer you Avid's Advanced Support for Pro Tools HD plan. This annual plan ensures that your Pro Tools HD system remains current with up-to-the-minute releases and upgrades from Avid. What's more, the Advanced Support for Pro Tools HD plan comes with Avid's top-tier support, including unlimited support calls that go strait to Avid's high-priority queue. As for online support, you can expect 1-hour turnaround times on support inquiries via the web.