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Fans: Q1: what should I do if the pairing failed? A1: 1. Put the earbuds back to the charging case and make sure that they are off. 2. Take the earbuds out of the case and they are automatically on. 3. Wait that the indicators flash white rapidly and earbuds enter pairing mode. 4. Choose "ANBES D42" In your phone to pair. Q2: why isn't the sound clear/consistent sometimes? A2: connection is not stable. 1. The distance between the earbuds and your Bluetooth device exceeds 33 feet. 2. Signal transmission was blocked by obstacles or human body. 3. Affected by high-power electronic devices nearby. 4. There are other Bluetooth devices accessible nearby. Q3: why is the volume of the left and right earbud different sometimes? A3: the volume may be affected by the position It stays in your ears. We recommend you try the 3 sizes of ear tips and choose the right pair with which you feel most comfortable. Insert the earbuds into your ear and rotate to fit comfortably. Every ANBES product includes a 30 days money back & 1 Year.