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Please note that a BUZZ CODE must be included on the address when delivering to an apartment /condominium, unit in order to avoid surcharge of address correction. no PO box delivery ! Standard Return Policy 14 Days within-Return for Repair 15% restocking fee charge for any unwanted or non-defective returns to cover the expenses. All the return, Buyer pays Return shipping. If an item is Damage on arrival (DOA) you must notify us the same day (in 24 hours). Unlock Code instruction below: 1. Start the device with your own working SIM card or an unaccepted Sim card inserted (Sim card from a different network). 2.Phone will ask for network - unlock code. 3. Enter the unlock code provided. 4. Phone is network unlocked. Please note that a BUZZ CODE must be included on the address when delivering to an apartment / condominium, unit in order to avoid surcharge of address correction.