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Why Do You Choose GGDE? GGDE will always provide the best product, pre and after service.Strict QC and assured quality. If for any reason you are not satisfied, please give us an opportunity to improve your experience by contacting us through "Your Orders" tab in your Amazon account. We will always be here for you. Balloon Tips: A foil balloon can appear deflated in cold air, but it will fill out when warmed up. Do not expose foil balloons to extreme heat or they can burst. Customer Service: If you have any issue with our balloon at any time, please always contact us first before leaving feedback/review.We will strive to fix the issue to your full satisfaction Guaranteed.