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Before Using Please read the manual before operation. If there is still a problem, these tips below might help you get better experience. 1. Didn't connect properly? A: Make sure the headphone is powered on. If the red and blue LED flash, but it still doesn't connect, please press MFB button 5 seconds to restart. B: When you go to Bluetooth setting, If a pairing code is needed, please enter: 0000. 2. Sound lost altogether when using the headset? A: Check if Bluetooth connect with your phone correctly. B: Check if the headset has low power or has powered off. C: Check if you have accidentally touched the MFB button when using the headset. 3. Couldn't be switched on? A: Check if the headphone has low power or has powered off. B: Press the MFB button 5 seconds to restart. 4. Not a true bone conduction headphone? The true conducting headphone transmits sound through the metal vibrator, instead of the common speaker. To prove this point, you can cover both of your ears with your hand or ear plugs, and you still can hear the Tayogo Bone conduction headphone clearly. 5. Heavy Sweat? This is designed for some kind of anti-sweat but NOT waterproof. If you have heavy sweat over 10 minutes, the headphone maybe broken. The right way is to keep wiping off your sweat and make sure sweat Not entering the headphone long time.