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The Justinstones Logoed Tin will come in pack, it's a high quality , valuable box, if you did not get, you must bought the item from follow seller, follow seller usually sell at low price with low quality or fake item , in this case, do request a return, the seller must pay postage and must have a US address, if they do not agree the return or pay postage, or ask you ship to other country, just file A to Z claims to get your money back, and report to amazon.Amazon will be your side as the seller is treating customers.