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Allows customer service representatives to take calls on desk phones or softphones
Supports Plantronics standard Quick Disconnect (QD) headsets, Plantronics digital QD headsets and Y-training cables
Comprehensive desk phone compatibility with electronic hook switch (EHS) integration (available separately)
Superior noise and echo cancellation
MDA500 QD smart audio processors seamlessly integrate mixed call environments and make it easy for CSRs to provide a better customer experience. Independent volume and mute controls allow for audio channel mixing to improve customer experience because customers can hear and be heard clearly. Plantronics Manager Pro also lets IT easily manage audio device deployment from the cloud and understand system performance with multiple metrics. Refer to Plantronics Manager Pro supported devices for full details.