| Reason |
Time Line |
Return Procedures |
| Damage due to transit |
Within 3 days from the time of receipt of item |
Send us an email at support@galleonph.zendesk.com within 3 days of receipt of item stating the reason for rejection. |
| Product is malfunctioning or is Dead on Arrival |
Within 3 days from the time of receipt of item |
Visit the product manufacturer’s website and notify them through the Customer Support that the items are faulty. Send us an email at support@galleonph.zendesk.com with detailed description of the problem. Should the feedback from the manufacturer arrive, please provide a printed copy and send it back to us along with the defective product. |
| Wrong or incomplete item |
Within 3 days from the time of receipt of item |
Send us an email at support@galleonph.zendesk.com within 3 days of receipt of item. Include photos of item/s and missing parts. |
| Not genuine or authentic |
Within 3 days from the time of receipt of item |
Send us an email at ssupport@galleonph.zendesk.com within 3 days of receipt of item. Include photos of item/s and explain why you think it's not authentic |
For more details please visit our page about
Cancellations, Returns, and Refunds
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